Frequently Asked Questions

What does Reformer Living sell?

Reformer Living sells Pilates reformers and related equipment. The catalogue can include reformers, foldable models, reformers with tower, cadillacs and accessories.

Are all products made from the same materials?

No. Materials, dimensions, finishes and included parts can vary depending on the product or selected variant. Please check the relevant product page before ordering.

Where can I see the price?

The product price is shown on each product page. Transactions are processed in British pounds sterling (GBP).

Are shipping costs included?

The available delivery method and any applicable shipping cost are shown during checkout before payment. If delivery is not available for your address, please contact us before placing an order.

How can I track my order?

After an order is processed, tracking information is provided when available. You can also use the Track your order page or contact us with your order number.

Can I return a product?

Returns and refunds are handled according to the published Refund Policy. Please read that policy before ordering, especially for large equipment and products that may require specific return conditions.

How can I contact customer service?

You can contact Reformer Living at contact@reformerliving.com or by phone at +33 6 68 59 80 40.