Thank you for shopping with Reformer Living, operated by RIFAI Samy EI. We are committed to providing a secure and transparent payment experience for all customers. Please read this Payment Policy carefully to understand how payments are processed on reformerliving.com.
Reformer Living accepts the following payment methods:
All transactions on reformerliving.com are processed in British pounds sterling (GBP).
Payment is charged when the customer validates the order and the payment is accepted.
After successful payment, the customer receives an order confirmation by email with the order details.
If the payment is refused or flagged as potentially fraudulent by Shopify or by a payment provider:
For fraud prevention and compliance purposes, Reformer Living may contact the customer to confirm certain details before processing an order.
This may include:
Reformer Living reserves the right to cancel any order that does not pass the verification process. If payment has already been received, a full refund will be issued to the original payment method.
If a payment fails or is cancelled:
If funds appear to have been charged but the order has not been confirmed, the customer must contact Reformer Living as soon as possible at contact@reformerliving.com.
Refunds and cancellations are handled in accordance with the Refund Policy and the Terms and Conditions of Sale available on reformerliving.com.
The Refund Policy explains eligibility criteria, return conditions, refund processing times and the return procedure.
To protect customers and prevent fraudulent activity, Reformer Living reserves the right to carry out payment checks.
For certain transactions considered high risk, Reformer Living may request additional information or confirmation before processing the order.
If the requested verification is not completed, Reformer Living may cancel the order and issue a refund to the original payment method where payment has already been received.
Reformer Living responds to customer enquiries within 8 to 24 hours, excluding weekends and public holidays.
Customer service hours are Monday to Friday, from 8:00 am to 6:00 pm, Paris time. Customer service is closed on weekends and public holidays.
Trading name: Reformer Living
Legal name: RIFAI Samy EI
Legal form: sole proprietorship
Phone: +33 6 68 59 80 40
Email: contact@reformerliving.com
Business address: 60 Rue François 1er, 75008 Paris, France
SIREN: 990 761 884
SIRET: 990 761 884 00024
VAT number: not applicable, Article 293B of the French General Tax Code
NAF/APE code: 4791B - Retail sale via specialised mail order or online catalogue
Business type: commercial activity
Business sector: online retail